Return Policy for 3D Printed Products
Scope
Applies to: all items. By purchasing you understand that all items are Sold As‑Is and you accept this policy. This policy is effective within 7 days of receiving your items
No Returns Except for Defects
- No returns or exchanges unless your items are defective from our production or assembly.
- If you believe your item is defective, contact us to request an inspection. We evaluate defect claims case by case.
How to Request an Inspection
- Request timeframe: Submit a defect claim within 7 days of delivery.
- How to submit: Email support proof of purchase, a description of the issue, and photos or video when possible.
- Shipping: Customers are responsible for return shipping if we cannot determine the defect though pictures and emails.
What We Inspect and Decision Process
- What we consider a defect: manufacturing failures or undisclosed damage that materially impairs function (for example: non‑working articulation or hinged parts, broken frame, severely warped or unusable printed parts).
- What is not a defect: minor cosmetic blemishes, normal wear, minor filament color variation, or issues caused by user modification, misuse, or improper setup.
- Inspection timeline: We will inspect and notify you of our decision within 15 business days of receiving the item.
- Outcome: If we determine the item is defective, we will issue store credit. If we determine it is not defective, we will return the item and no credit will be issued. We document findings and provide a written determination.
Store Credit Terms
- Form: Digital credit code or physical credit note redeemable for merchandise only.
- Value: Equal to the original purchase price less any nonrefundable shipping or handling charges.
- Expiration: Credits do not expire as long as DYNAMIC CREATIONS LLC is in business unless otherwise stated or change of ownership.
- Nontransferable: Credits are nontransferable and cannot be redeemed for cash except where required by law.
Legal Compliance
We comply with applicable consumer protection laws. Where local law requires a cash refund for defective goods, we will follow that law.